The only positive to the vacation was the ocean view and ocean itself. The food was subpar and the buffet had dead bugs in it Secrets Aura Cozumel - Adults Only Hotel offers 266 rooms with a mini fridge bar, coffee and tea making facilities, and such modern conveniences as wireless. I wouldn’t recommend this place to anyone ![]() I emailed them and shoved them proof of our terrible room and demanded my money back. They had no entertainment like they promised and they gave out an agenda of things to do and did nothing. We just gave up.Īll the workers wanted to do was argue about everything ![]() Upgrading to the Preferred Club was the most important thing we did Also, after reading some of the reviews, I became concerned and emailed the manager to confirm our Preferred Club room. Our new room had good air conditioning but the toilet leaked sewer all over the floor, we told the workers but nobody cared. Preferred Club is a must Review of Secrets Aura Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. When our air conditioning went out the first time they refused to move us rooms so we slept in a room that was hot, the next day we complained again to probably the 6th worker and finally got moved to a room that was a little better. In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. The room had mold in bathroom, the windows were so dirty you couldn’t see them, our air conditioning didn’t work and we had no hot water. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.For starters our rook wasn’t ready until 4 pm when we arrived at 12 We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. ![]() While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Dive into the Caribbean at nearby world-renowned dive sites explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Light up the night with live nightly entertainment and activities. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel.
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